Our Purchase Conditions

General conditions

In general, online purchases made through AMARU ANTIQUES are subject to the conditions set forth in this document and are regulated by current Spanish legislation and jurisdiction. The web user also has the obligation to always act according to the law, good customs and in good faith.

The prices indicated in AMARU ANTIQUES are in € euros and include the corresponding Value Added Tax (VAT) at the time of making the sale (currently VAT of 21% or 10% depending on whether it is general or reduced). Shipping costs must be added to these prices, unless “Shipping costs included” is indicated.

Prices are correct except for possible typographic error. The buyer always has the obligation to pay for advanced the order and the right to receive what was purchased in perfect condition.

AMARU ANTIQUES is not responsible for the errors (also malicious) for the introduction of data by the client in the forms of the website.

AMARU ANTIQUES reserves the right to modify unilaterally, at any time and without prior notice, the presentation and configuration of the virtual store, its prices, etc., as well as to suspend or cancel access to it or its sale of any of its products temporarily or definitively. The validity of the offers will be timely, without them having to necessarily coincide with a temporary period previously announced or notified.

Purchase Conditions

The general purchase conditions regulate the acquisition of the products available on this website, by the customers of AMARU ANTIQUES.

These purchase conditions respect the regulations on consumers and users, mainly the provisions of Law 34/2002, of July 11, Law of Services of the Information Society; in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users; and in Law 7/1996, of January 15, on retail trade.

To register in our virtual environment and/or buy in our virtual store the visitor must register as a user and/or customer of our virtual environment and accept the general purchase conditions, as well as the conditions that refer to the protection of personal data. This express acceptance is understood full and without reservations to all the general conditions of purchase in the version published by AMARU ANTIQUES at the time of user access to our environment and/or virtual store. In the event that the customer is not in accordance with the content of these general purchase conditions, he must choose the “Cancel” link and abandon its purchase intentions in our virtual store.

This virtual store is intended for final consumers in the sense established by Law 26/1984 General of July 19 on the defense of consumers and users, as well as to the client’s own consumption or of the people on behalf of which the client acts. You must be legally authorized for this (being of legal age in the case of natural persons or having sufficient legal entity in the case of companies).

How to make your purchases

Below you have a table of contents where you can find all the information you need to make the purchase of our products:

  • Product Information
  • Procedure to place the order
  • Price and offer validity
  • Costs and delivery methods
  • Delivery terms and Conditions
  • Product availability and replacement
  • Payment Methods
  • Returns and refunds of shipments
  • Responsibility
  • Claims and Dispute Resolution

Product information

The description of the products offered on the website is based on the information provided by the supplier. AMARU ANTIQUES is not responsible for the errors in such information.

The information and data included in each product or its pictures have a purely informative function.

Procedure to place the order

The purchasing system of the AMARU ANTIQUES website works through the well-known shopping cart, in which you add products as you visit our catalog of products from our online store. Each time you add a new product, your updated shopping cart is displayed so you can review its contents.

  • It is necessary to be signed to the web to make an order or purchase. If you are not, your data will be asked for the first time you add a product to the purchase cart.
  • To add a product to the shopping cart, press the Add to the cart button. Optionally you can indicate the number of units you want to buy in the case possible.
  • You can check your purchase cart as long as you want simply by selecting the my purchase option or by clicking on the cart. Keep in mind that the purchase cart retains its content for subsequent visits.
  • The update button allows you to change the number of units bought from a product. Simply modify the amount and press the Update button to calculate the new amount.
  • Similarly, the Delete button allows you to remove a product from your purchase cart. If you want to empty the entire shopping cart, press the empty cart button that you will find at the bottom.
  • When the content of your cart is correct, press the confirm purchase button to start the purchase process. Keep in mind that when performing this action, you are fully and unreservedly accepting the entire content of these purchase conditions.

You will be provided with the contractual information, as well as these Purchase Conditions in Engish, and can store and print them.

Once the order is confirmed, it will be electronically stored in our database and a purchase confirmation will be sent to your email within 24 hours. For this reason, you need to verify the filters in your email so that the messages you receive from the email address arrive smoothly in your inbox.

As a customer you can check all your orders in the section called My Orders in the My Account area.

If you detect any errors in the entry of your data when you have placed an order, write us as soon as possible, indicating the correct data. Subsequently, the customer is informed of the time of shipment of the order by e-mail.

To make any other consultation related to an order, please contact AMARU ANTIQUES by WhatsApp/Telephone (+34.657210741) or email (hello@amaruantiques.com).

Price and offer validity

The purchase price of the products offered on this website is the one indicated on each product. The price of the products includes all taxes with which the current legislation taxes the sale of the products. At this price is added the amount that corresponds to the cost of the shipment.

AMARU ANTIQUES distributes its products throughout Europe. For shipments directed outside of Spain, Ceuta and Melilla it is necessary to contact first by email to confirm the total price and shipping costs. AMARU ANTIQUES will prepare an export DUA as a necessary requirement to make the shipment to Ceuta or Melilla, so you must assume the expenses associated with the preparation of the DUA and that are detailed in the Expenses and delivery modalities section of this document. Since January 13, 2015, no export DUA is necessary for shipments destined for the Canary Islands. In any case, the recipient will also be responsible for paying the corresponding customs expenses and import duties.

Our offers or promotions will indicate their duration, or the number of units available. In order to avoid confusion, you will be able to verify the validity of our promotions at the final purchase price, before making the payment.

The price indicated will be respected, except in the event of a manifest error and which could reasonably have been recognized by you as the incorrect price.

Costs and delivery methods

The shipping method of the orders is automatically determined based on the destination and the weight of the shipment to make it as fast and economical as possible. Our orders are shipped by courier or service specialized in the transport of antique furniture.

Courier deliveries are door-to-door.

Service deliveries of Large Cargo are curbside delivered only to the main gate of the requested address, at street level. However, there is the possibility of delivery directly to the floor of the requested address. In that case, it is necessary to contact hello@amaruantiques.com to confirm this option and organise this shipping mode.

In the case of Large Cargo service, we want to avoid the risk of return to sender due to finding anyone in the address indicated on the delivery date. For this reason, it is necessary to report whether a 4 -hour date and time strip must be completed for delivery or if there is always someone available during work hours from 9h to 5pm in the indicated address.

Así mismo, se recomienda dar un número de teléfono del mismo país de destino en caso de necesidad de contactar con el destinatario en el momento de la entrega.

The cost of shipping to any point in Spain is automatically calculated based on the weight of your order.

The cost of processing the export DUA is 12.84 Euros for Ceuta and Melilla. This cost will be added to the rest of the order expenses.

Deliveries to Ceuta and Melilla, please contact us through hello@amaruantiques.com to confirm the shipping price before any purchase.

For deliveries to Peninsular Spain, the Balearic Islands and Canary Islands, UE, Switzerland, UK and USA, the exact cost of the shipment will be automatically calculated on the summary screen of the order so you can check it before making the payment.

For international shipments outside Spain, please contact by email and you will receive a shipping quote along with other shipping details such as delivery times.

Delivery Terms and conditions

AMARU ANTIQUES uses two types of transportation service: courier service for small and medium-sized products and Large Load service for large products.

We consider Large Cargo furniture to:

1. Pieces more than 40 kgs

2. Pieces more than 150 cm long

3. Pieces where the sum of long, wide and height is greater than 300 cm (in the case of shipments to peninsular Spain) or if the Sum of Lenght plus two times its width plus two times its height is greater than 300 cm (in the case of shipments outside the peninsular Spain).

The delivery time for Standard Parcel Service is normally between 24 and 72 hours for shipments to Spain Peninsula. For shipments to Balearic Islands, Canary Islands, European Community, Switzerland, United States and the United Kingdom, the delivery deadline will be 3 to 5 days. For shipments to Ceuta and Melilla and other international destinations, it must be consulted in each case. The delivery deadline for the large cargo is usually less fast (between 3 and 15 days). This is because it is necessary to hire a specialised transport service that depends on its availability and extra time for product packaging.

Delivery times are estimates made by our various carriers. We are generally punctual, but the world of transport is not perfect. For this reason, we cannot be held responsible for possible delays caused by incidents occurring during transport (vehicle breakdowns, adverse weather conditions, delays due to customs inspections and other circumstances beyond our control).

As a general rule, orders paid by bank card are issued the next business day. Orders paid via transfer will be shipped in the same way from the day of confirmation of payment. It is always counted from the first business day.

It should be noted that in accordance with the current law, the delivery time can be up to 30 days.

Delivery times are average deadlines and do not include holidays or weekends.

AMARU ANTIQUES will not be liable in the event that the delivery time is exceeded by outside causes, such as loss of material by the carrier or causes of force majeure. The customer will always be informed in a timely manner about possible incidents in the transport and delivery times.

The transport company will deliver the order within the indicated timeframe provided that there is someone to receive the order at the address indicated by the customer. In the event that no one is found at home, the transport company will leave a notice to contact it and arrange delivery.

Deliveries to homes away from the transport company that require a special trip, will have to adapt to the schedules of the agency.

It is very important that you provide a delivery address where someone can pick up your package. Since the distribution is made by an external company, it is not possible to request a certain delivery time.

Please note that deliveries will not be made on Saturdays, Sundays or holidays.

Possible damage caused during transport

If the customer receives a product whose packaging shows an apparent deterioration or breakage, the customer must notify the carrier at the time of receipt of the package.

Unable to check the condition of the product at the time of delivery, you must write in the carrier’s support: “Pending review, it will be compliant after examining the content”.

At the same time, any damage will have to be notified to AMARU ANTIQUES via e-mail within a maximum period of 24h. No incidents are processed by phone, only by e-mail. In this way everything is recorded and there is no possibility of confusion or loss of information. It is necessary to send photos detail and a description of the damage that occurred when receiving the package.

Product availability and replacement

Most of our products are unique pieces and only available in our warehouse. If for some reason we no longer have a product, three things can happen:

  1. We offer you the alternative of acquiring a product of similar characteristics to the requested, of equal or higher quality and without price increase. We will call you or we will send you an email with the proposed suggestion. In case of accepting it, we will process the order immediately.
  2. If there is no alternative or do not accept the suggestion, we will process an order to the supplier if it is not an antiquity. In this case, shipping can be delayed up to five months.
  3. If your order contains several products, we can partially send it if the number of products available is sufficient. In this case, the rest of the products will reach you in a second shipment without it being necessary to pay additional expenses.

If you do not agree with any of the above alternatives, we will refund your money within 30 days.

Payment methods

You have several possible payment methods:

  1. By Visa or Mastercard credit card. The payment by card is made through the safe payment platform of the banking entity, an engineers box in this case. In this case, the order will be processed once the bank has validated the payment. Amaru Antiques does not access the data provided by the user at any time and consequently also stores them in any way. Security measures may include sending a purchase code to the mobile phone associated with your card or the request to enter a pin provided by your bank. If you cannot make the payment with your credit card, please communicate in your bank that you must register your card for safe payments on the Internet.
  2. By Bank Transfer. Amaru Antiques Will facilitate the data so that you make the transfer. In This Case, The Order Will Not Be Managed Until The Payment is Not Effective. Amaru Antiques Will Not Process Any Order Until You Check That All Data is Correct and That the Payment Has Been Made. For Greater Security and Agility, You Can Send The Proof of Entry Or Transfer Scanned or Photography by Email to hello@amaruantiques.com.
  3. By PayPal. PayPal payment is made through PayPal’s safe payment platform. In this case, Amaru Antiques will redirect you to PayPal’s payment catwalk. The order will be processed once PayPal has validated the payment. Amaru Antiques does not access the data provided by the user at any time and does not record them in any way. Safety measures may include sending a purchase code to the mobile phone associated with your PayPal account or requesting the entry of a PIN provided by PayPal or your bank in case of using PayPal option Payment with credit or debit targeta. If you cannot make the payment with your PayPal account or your credit card through the PayPal payment platform, report to PayPal or your bank that you need to register your card for online safe payments.
  4. By bizum. Payment by Bizum is made by a transfer through the Bizum Safe Payment Platform. In this case, Amaru Antiques will provide you with Bizum’s active payment telephone number for you to make the transfer. The order will be processed once we have received the payment. Amaru Antiques does not access the data provided by the user at any time and does not record them in any way. Security measures may include sending a purchase code to the mobile phone associated with your Bizum account or requesting the entry of a PIN provided by Bizum or its bank. If you cannot make the payment with your Bizum account, report to Bizum or your bank.

Returns and refunds of shipments

If, as a result of an incorrect address, repeated absence or rejection of delivery, any returned package arrived, AMARU ANTIQUES will contact you to let you know this fact. In this case, you can choose to refund the amount (excluding shipping costs) or reshipment by paying the corresponding shipping costs.

Right of desistment

If any product does not please you, you can exercise your right of withdrawal and cancel the order provided that it has not left the warehouse or return it after receiving it during the following fourteen calendar days from the receipt of your order so that you have its amount refunded.

Shipping costs for the product you wish to return will not be refunded. Even if the package was shipped at no cost, the amount equivalent to those charges will be deducted.

Any returned product must not have been used, must be in perfect condition for resale and must be returned together with its original packaging with all the accessories it contains, without any marks of use, in perfect condition and properly protected avoiding stickers, sealing or adhesive tapes directly on the surface or packaging of the product. Otherwise, AMARU ANTIQUES reserves the right to refuse the return. For legal reasons, some products cannot be returned such as customizable products or work done at the customer’s request.

To return one or more products, follow this procedure:

  1. Send an email to hello@amaruantiques.com with a matter “Return a product” indicating personal data, order number, the product in question, the number of units and if the return of money or change is preferred by another product. Amaru Antiques will contact the client to return. No return will be admitted that has not been previously processed via e-mail to hello@amaruantiques.com.
  2. Send the products by the transport company that you consider most appropriate to the following address:
    AMARU ANTIQUES
    Pol. Ind. La Gelidense, Calle Aliança Gelidenca, Nave 15C
    08790 Gelida (Barcelona)
    The transport expenses originated by the return will be borne by the client. Transportation must be carried out properly and always with insurance that covers the entire value of the merchandise.
  3. After receiving the package and verifying its content, we will proceed to refund to the same account you have used to pay (by card, by Bizum, by transfer…) within 30 days. If you pay by transfer or check, tell us the account number where you want us to make the income. If you wish, we can use the corresponding amount as credit for future purchases.

Responsibility

The liability of AMARU ANTIQUES will be limited, in any case, to the amount of the order and will not be compromised by errors or omissions that may have taken place, when it has acted diligently.

AMARU ANTIQUES cannot be held liable for non-compliance, in the event of exhaustion of stocks or unavailability of the product, force majeure, interruption of activity or total or partial strike, in particular postal services, means of transport or communications, floods or fire.

Claims and dispute resolution

You can make a claim by letter addressed to our registered office, or email indicating the order or ticket number/purchase invoice and the reason for your claim. We will respond to your claim within a maximum period of 30 days.

For any dispute arising from the existence, access, use or content of the General Conditions of Purchase, both the client and AMARU ANTIQUES, expressly waiving any other jurisdiction that may correspond to them, will be subject to the exclusive jurisdiction and competence of the Courts and Tribunals of Vilafranca del Penedes, Barcelona, Spain.

These General Conditions of Contract shall be implemented and interpreted in accordance with Spanish law, legislation to which the parties expressly submit.